Do you have questions about Family Forward?
Below are answers to frequently asked questions. Not finding what you need? Please get in touch with us. We're always here to help.
Once we’re registered for the Family Forward retreat, how do we resereve our room at Loews Royal Pacific Resort?
Once you are registered for Family Forward 2016 and have paid in full, the Family Forward team will let you know when you are able to book your hotel rooms. At that time, you will be welcome to contact the hotel directly and book your reservations and identify yourself as part of Family Forward when making their reservation through Loews Reservations Center, 866-360-7395 or faxing to 407-503-9208.
Four nights (Thursday, September 1; Friday, September 2; Saturday, September 3; and Sunday, September 4) will be credited to your account. If you want to book additional rooms or extend your stay, you will be required to leave a deposit (see next question).
How do we book additional rooms during the retreat or exended stay room nights at the discounted rate?
If you would like to extend your stay or add additional room nights, please reserve those room nights at the time of booking.
The hotel is currently holding a block for only the four nights included in your passes, so if you'd like additional room nights, please book your reservation sooner than later. You are responsible for cancelling or making any other changes to your reservations.
A deposit equal to one (1) night’s stay is required and will be charged for each reservation you make outside of the included four room nights. The deposit will confirm the reservation for the date(s) indicated, and, will be applied to the last night of the reserved stay. A personal check (subject to collection), money order or a valid major credit card and expiration date are acceptable.
The cancellation of guaranteed reservations must be received 5 days prior to arrival in order to avoid a charge of one night’s room and tax.
What are the check-in and check-out times for my stay at Loews Royal Pacific Resort?
Rooms for retreat attendees will be available for occupancy at 4 p.m. If you arrive sooner, make sure to ask if there are rooms available for check in at that time. If they are not available until the standard 4 p.m. check in time, feel free to check in at the main reservation desk in the hotel lobby, where they will be happy to hold your bags until your room is available.
Check-out time on Monday is at 11 a.m. If you plan to depart that day but want to spend time in the parks before you head to the airport, feel free to leave your bags at the hotel's front desk and collect them when you leave.
Is there a different price for local residents that don’t need a room at the Loews Royal Pacific Resort?
The cost of the Family Forward package includes much more than the inclusions listed above. In other words, the lodging is only one small piece of the entire experience. Therefore, we are unable to offer discounted rates for those opting not to stay on hotel property. And again, for those not staying on property, we are unable to provide Universal Express Passes as they come included with the hotel reservation.
What is a standard room at Loews Royal Pacific Resort like?
A standard room at the resort sleeps 4 in shared beds, and 5 with a rollaway, available upon request at no additional charge. The standard room offers one king bed or double queen bed accommodations, and a wealth of exceptional amenities. Please make sure to specify upon reservation if you need a king or double beds and whether or not you’ll need a roll away. Refrigerators and microwaves (one per room) are available upon request and for an additional fee.
Do we have an option to upgrade our rooms at Loews Royal Pacific Resort to a suite?
Yes! The Royal Pacific Parlors (sleeping room) come standard with your Family Pass. If you need additional space for people to sleep, we recommend adding an additional Royal Pacific Parlor to your reservation for the additional fee and discounted rate of $179 plus taxes and fees per night.
If you are looking for additional space, but you do not need additional beds, you can take advantage of discounted Suite/Parlor rates over the program dates, based on availability and upon request. The Kid Suite at Loews Royal Pacific Resort is discounted to $455 per night and the Hospitality Parlor is discounted at $388 per night.
Is the Loews Royal Pacific Resort a pet-friendly hotel?
Loews loves pets and is very pet friendly. The resort offers pet friendly rooms, but each will be charged a cleaning fee of $50 per night (maximum of $150 will be charged for stays of three nights and more) and no more than two pets may occupy any one guestroom. At Loews Royal Pacific Resort, standard rooms can be reserved for guests traveling with pets.
What if I want to check out the other resorts on property by staying at them for my extended stay?
The four nights included in your family pass must be spent at Loews Royal Pacific Resort. However, if you would like to try another resort on nights outside of our event (the three days before and three days after the event), Loews is offering discounted rates for Family Forward attendees. Please just tell the registration representative upon booking your lodging which properties you'd like to experience, on which dates, and that you are with the Family Forward group. Here are the rates you will enjoy:
Portofino Bay Hotel $179+ taxes and fees
Hard Rock Hotel $179++
Sapphire Falls Resort $159++
Cabana Beach Resort $159++
What if I live close by and do not want to stay at the resort?
While your registration pass includes 4 nights' stay, staying on property is up to you. Unfortunately, we cannot refund you the cost of the lodging as this is a package deal and pricing is based on a varity of factors, not solely on the price of lodging.
Important note! You must stay on property to take advantage of the Express Passes, which will help reduce ride wait times among other perks. Those who choose not to stay on property will not be able to get these passes unless they purchase them directly.